.customer-admin-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}.customer-admin-side{display:grid;gap:14px}.customer-admin-side section{padding:22px}.customer-admin-side h2{margin:0 0 18px;font:700 1rem 'Manrope',sans-serif}.customer-admin-side p{margin:0;padding:12px 0;border-bottom:1px solid var(--line);color:var(--muted);font-size:.72rem;line-height:1.5}.customer-admin-side p:last-child{border-bottom:0}.customer-admin-side p strong{display:block;margin-bottom:4px;color:var(--ink);font-size:.65rem}.customer-status-card form{margin-top:12px}.customer-status-card button{width:100%;padding:11px;border:1px solid #eccbd6;border-radius:7px;background:#fff5f8;color:var(--red);font-weight:700;cursor:pointer}.message-preview{display:block;max-width:430px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted)}.message-detail{padding:26px}.message-detail dl{display:grid;grid-template-columns:repeat(2,1fr);gap:14px;margin:0 0 24px}.message-detail dl div{padding:15px;border-radius:8px;background:var(--paper)}.message-detail dt{margin-bottom:5px;color:var(--muted);font-size:.61rem;text-transform:uppercase;letter-spacing:.08em}.message-detail dd{margin:0;font-size:.76rem}.message-body{padding:20px;border-left:3px solid var(--orange);background:#fdf9fb;color:var(--ink);font-size:.82rem;line-height:1.8;white-space:pre-wrap}.message-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:20px}.message-actions button{padding:10px 14px;border:1px solid var(--line);border-radius:7px;background:#fff;color:var(--ink);font-weight:700;cursor:pointer}.message-actions button.primary{border-color:var(--ink);background:var(--ink);color:#fff}@media(max-width:980px){.customer-admin-layout{grid-template-columns:1fr}.message-detail dl{grid-template-columns:1fr}}